For us, customer orientation is a way of helping our customers. We help our external customer (buyers) by fulfilling their needs and wants as well as we help our internal customers (KRA members) by making each other’s task easier. This is our path to give our best in providing a customer satisfaction in all means.
We respect every aspect around us in our organization. We respect each and every individual as well as material we are dealing with. We treat everyone kindly because we believe that the situations can be wrong, not the person. We even respect the material that we use, our surroundings, our culture as well as our environment.
We believe in providing a quality product, however our quality is not only dependent on the product but it also includes quality of service, quality of work and quality of our process. Hence we believe, to maintain this quality it is never a single person’s duty, it is unitedly everyone’s responsibility.
We focus on standard work procedures. It helps us all to perform our task on a same platform and in a balanced flow. It guides us toward our work process which are repeatedly and systematically followed to achieve the desired result.
Togetherness is our key to success. We believe that individually we are weak but together we are strong. We treat each and every individual as a family. It builds our strong work culture and caters helpful environment.
Kaizen is a Japanese term which means continuous improvement. Our ideology is to practice Kaizen as our work method involving daily improvement eventually results us in a long term effectiveness. We appreciate even a smallest of improvement which benefits us to achieve our common goals.
It was very nice experience here. Visited first time and got very good response from Team and specially from Mr. Sharad Kadam. He cleared all doubts and gave good knowledgeable information about purity of gold and silver.
Specially on the occasion of Ganpati, it was very nice to get all my silver belongings polished to perfection. Thank you KRA!
Excellent service, quick home delivery, very friendly and accommodating staff. Must buy things. Awesome service and awesome customer service. 5 star is also less for it. I would always recommend to buy from KRA.
Very good ambiance having good quality and lovable staff. Have many varieties of ornaments in gold and silver. Very happy with service. Thank you.
Very good service & Trustworthy organization. Prompt response for online service.
आपल्या येथील वातावरण, कामगारांची सहकार्याची भावना, ही उल्लेखनीय आहे. यातूनच आम्हाला केवळ दुसऱ्याच भेटीत विश्वासार्हता निर्माण झाली. तसेच आपल्या विविध योजना या ग्राहकाची खरी गरज ओळखून तयार केल्या आहेत हे जाणवते. व्यवसायातील बदल, नाविन्यता ओळखून, आजच्या कालानुरूप व्यवसायात यशस्वी असल्याबद्दल हार्दिक अभिनंदन. तसेच पुढील वाटचालीसाठी शुभेच्छा. अशीच नवीन माणसे जोडत आपण वृद्धिंगत व्हावे हीच सदिच्छा.
Pallavi & Mandar Digrajkar
Completely satisfied and overwhelmed with beautifully crafted Diamond Platinum necklace set, exactly as given design. I thank KRA and also their outstanding staff for such an excellent service.
Dr. Sayali Shivaji Jadhav
When I decided to make this kada all I had was just a photograph from the movie Tanhaji. Thanks to Vipul and his team and especially Imtiaz Ali for making this kada classic, simple yet elegant!
Thank you so much KRA Jewellers. In the Corona Pandemic I was worried about the ear piercing ceremony of my little one but KRA Jewellers came for the rescue. I book an appointment with their Paud Road branch, they took appointment, updated me how this home appointment would go and what will be the charges. I would like to add, though it was Monday, my appointment was accepted. Their Karagir came down on Monday with most safety gears and the process took just 20 mins. I appreciate their efforts and safety measures taken to beat this corona Pandemic. Thank you Again. God bless.
The best shop KRA at Laxmi road as per my experience. They always provide very good service to me but also they provided best service in lockdown, they scheduled a personal appointment with single customer with us, they provided sanitizer while entering to shop, in shop staff asks us to use sanitizer if you touch anywhere, they show us product by taking proper care and keeping safe distance.
Very nice and unique designs are available in all types, they take orders as per your designs and your wish and give delivery before expected time. They provided me best in lockdown as well as per my specific designs they took order and delivered multiple items before delivery date for my brother’s Marriage.
The best part of shop is, Staff is very very best and really very much helpful. They don’t get tired while giving service to you, very polite and having good knowledge and share useful information with you and also suggest best for you. They always try as much they can to help their customers. Very much trustworthy Staff, so don’t feel uncomfortable to buy or invest in gold! I really prefer 101% to trust on KRA’s products! Satisfied with the products and designs! My grandma was buying from this shop, my mother is continuing with it and now I am from last 10 years! Can’t go anywhere else!
मी माझ्या spiritual research center श्री स्वामी समर्थ वाडी येथे अतिरुद्र स्वाहाकार करण्याचे ठरवत आहे श्रावण महिन्यात. त्यामुळे गुरुजींना दान म्हणून आम्हाला पवित्रक अंगठी हवी होती. Lockdown आणि कमी दिवस त्यामुळे आम्ही शेवटी चांदीचे शिक्के देण्याचे ठरवले. परंतु पवित्रक देण्याचा मानस असल्याने ते पटत नव्हते. 13 जुलै 2020 ला सकाळी 11 च्या सुमारास आम्ही KR अष्टेकर ज्वेलर्सशी संपर्क साधला व त्यांना आमची गरज सांगितली. अशा अंगठी उपलब्ध असल्याचे सांगितले. आम्ही निश्चित झालो मात्र आम्हाला एकाच वेळी 25 ते 35 अंगठ्या हव्या होत्या. एक तासात आम्हाला त्यांनी confirmation दिलं की अंगठ्या मिळतील व खरच काही तासात आम्हाला 34 अंगठ्या त्यांनी दिल्या. या पूर्ण वेळेत तुमचे representative आमच्या संपर्कात होते व सांगितलेल्या वेळे आधी माझ्या पुतण्याच्या हातात सर्व अंगठ्या आम्हाला हव्या तशा मिळाल्या. उद्या पासून पुण्यात lockdown होणार असल्याने थोडीशी भीती होती मात्र वेळेत काम पूर्ण करून आमची चिंता मिटवली. आम्ही खूप आभारी आहोत की आमची requirement अगदी काही तासांमध्ये पूर्ण झाली आणि प्रॉडक्ट ही समाधानकारक.
डॉ. सुमंत वासुदेव आठल्ये
Well maintained social distancing during covid-19
Best customer service with best guidance and best prices.Order given by images are also delivered ASAP with best finishing and reasonable making charges. Thanks to the KRA team. All staff is friendly, polite and supportive.
Service is awesome. Unique and beautiful designs. Never seen such variety and where else
Excellent experience. This was my first visit to your showroom. Service was quite good. All the best.
Highly impressed with the variety and designs. Great
Dr. Uday Phatak
Original and pure. Very nice and unique design, excellent service. Transparent business policy. The service is very good
Great service excellent staff with warm approch. I am an old customer of this brand sine childhood. Complete satisfaction and know their customer service
Mrs. Reena Dalvi
The service level is amazing I am very happy
with the communication and dedication of the
Delighted by the service renderd by the team.
Each ornament is hallmarked so each one earns trust.
Dr. C M Joshi
I am a long-time customer of KRA. Over the years, I have seen them change a Very wlcoming staff. Knowledge and skill were excellent
Got to experience overwhelming service.
The designs are great and the most importantly, customer service was outstanding The sales person understood clearly what i was looking for great experience.